For each person, their individual perception is indeed reality. If 2 people both believe in their heart of hearts that the opposite events occurred, there is nothing saying they can't both be right.
Instead of wanting truth and facts, remember a persons perspective. The world is awful big when you're little and buildings don't mean much at all when you're Godzilla. Be mindful of where conflict could be stemming from and acknowledge how a person may feel with the belief of what they see as truth.
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